PPG Meeting (Virtual)
Tuesday 3 July 2012

Sharon Fox (practice manager) contacted the following PPG Members:

Denise Bell – contacted by email
Suzanne Taggart – by email
Derek Kay – by email
Louise Gilbert – by email
Rosalind Snowdon – by telephone

The purpose of the communication was to liaise with the members regarding the outstanding action points from the meeting in March 2012 and to confirm that the next meeting would be Thursday 6 September at 5.30pm.

Agenda discussed with each member today (3 July 2012)

Decorating:  Not quite there yet, but we are working with contractors to look at getting this underway

Seating:  As above

Baby changing facilities:  The practice has purchased baby changing mats and these are scheduled to be fitted Thursday 12 July

Electric entrance doors:  No information back from designated PPG member

Leaflets in the waiting room:  No change until the practice has re-decorated then we hope to centralise and prioritise information leaflets

Room ID:  Door names in place and message on Jayex Board informing patients
to ask a receptionist if unsure of room directions

Agenda / Thoughts for Septembers meeting

What I would like to do is arrange to meet with our members, Thursday 6 September at 5.30pm to discuss the roll-out of a patient survey.  I am very keen to hear the views of patients receiving structured care by our practice teams (healthcare assistant and practice nurse).  What I intend to do is develop a draft survey and circulate it to you near the end of August in preparation for our meeting in September.  
Action:  PPG members happy with this.  Meeting scheduled for 6 September 2012.

Rosalind raised some concerns when I spoke to her today:
No pre-bookable appointments between 8th – 18th June:  One patient expressed her concerns that she was unable to pre-book an appointment at Dudley.  Patient wasn’t offered a call-back.  
Action:  Sharon to reiterate to the reception staff that patients unable to get an appointment whom feel they need to be seen should be offered a call-back.  Email sent to the reception staff (3.7.12)

Prescription requests:  A couple of patients informed a PPG member that when they ordered their repeat prescription items using the tick box on the FP10 they often received everything even the items not ticked.  Obviously this is a waste of prescribing budget and again will be raised with the reception staff
Action:  Sharon emailed the reception staff (3.7.12)

Lost prescriptions:  One patient informed a PPG member that prescriptions ordered and left in the prescription box at Dudley had not been issued.  The prescription request box is looking rather shabby and has a whole (not sure if prescriptions are falling out of the bottom)
Action:  Sharon will purchase new prescription request boxes for W