Minutes PPG Meeting
20th March 2012

Present:  3 members of the PPG. 

Practice representatives: Dr Liddle, Sharon Fox, Practice Manager. Anne Johnston, Assistant Practice Manager. Mary Mein, Head Receptionist at Dudley.   
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Apologies:  2 members of the PPG.

Agenda

Patient Survey Results – AJ presented the results of the patient survey to the PPG via a power point presentation after which discussion took place to identify areas for improvement within the practice.  

Areas identified for improvement included:
Decorating and updating both sites, this would also include reviewing arrangements for confidentially.

Seating at Dudley as some of the seats need to be refurbished.

Baby changing facilities as there are none available. 

Doors accessing both sites,  this was identified by elderly, disabled and families with pushchairs as sometimes they struggled with the weight of the doors or the space inbetween inner and outer doors. 

Leaflets /display areas – patients felt the leaflets where not in one central area and more information on current NHS initiatives and local services could be more readily available. 

Room ID – consulting rooms need to be clearly signposted.  

Action Plan

Action	By Whom	Timescale	
Decorating	The practice	6-9 months	
Seating	The practice	9-12 months	
Leaflets/displays	Healthcare assistants	9-12 months	
Baby Changing facilities	The Practice	3 months	
Room ID	The Practice	9 months	
Doors	PPG member to research	6 months	

Although we feel the doors where the main priority, decorating and updating the practice facilities, signposting consulting rooms, arranging baby changing facilities and having more information and leaflets available on local services and current NHS initiatives would enhance the patient experience and services we already offer. 

AOB
The PPG voiced an interest in the NHS reforms especially as the Health and Social care bill was passed in the House of Lords this week.  
Action – SF offered to arrange a meeting with the Chief Executive of the PCT, Hillary Snowdon and invite other PPG’s  from practices in our locality. 

 Next meeting Thursday 5th of July 2012
5.30pm – 6.30pm at Wideopen Surgery